Service Policies & Standards

Services are scheduled in advance whenever possible to ensure timely and efficient service for all clients.

Walk-Ins:
Walk-ins are welcome during business hours (Monday–Friday, 9 AM – 6 PM). Clients will be assisted on a first-come, first-served basis, though scheduled appointments will always receive priority at their reserved time.

Last-Minute Requests:
Same-day or last-minute requests may be accommodated based on availability. A minimum of two hours’ notice is recommended whenever possible.

After-Hours & 24/7 Services:
After-hours services are available upon request and include an additional surcharge.
24/7 service applies to clients under an active contract. All other services are by appointment only.

To confirm your appointment, full payment is required prior to services being rendered.

• Cancellations:
  Cancellations must be made at least 3 hours in advance to receive a refund.
   
• Late Cancellations:
  Cancellations made with less than 3 hours’ notice will incur a 10% service fee (minimum $10) deducted from the refund.
   
• No-Shows:
  Clients who fail to attend their scheduled appointment without prior notice will forfeit their payment.

Our testing services include:

• DOT Drug Testing (Urine, 5-Panel, Lab-Based — fully compliant with FMCSA regulations)
   
• Non-DOT Drug Testing (Urine, 5, 10, or 12-Panel, Lab-Based)
   
• Instant Drug Testing (Urine or Oral Swab — immediate, on-site results available)
   
• EtG Alcohol Testing (Urine, Lab-Based Only — processed through certified laboratories)
   

After-Hours Testing: Available by appointment with an additional surcharge.

All results and client information are managed in full HIPAA compliance, maintaining the highest standards of privacy and professionalism.

For the safety, professionalism, and privacy of all clients, Southern Touch On-Demand Services adheres to the following service standards:

• No In-Home Testing: All drug and alcohol testing services are conducted only at approved professional or public locations, such as workplaces, medical facilities, or designated collection sites. Testing will not be performed inside private residences.
   
• Residential Deliveries: Prescription or specimen deliveries are limited to secure doorstep drop-off only. No in-home entry or direct hand-off inside a residence is permitted.
   
• Controlled Environments: All testing and courier services are performed in controlled, compliant, and safe environments to protect client confidentiality and ensure chain-of-custody accuracy.
   
• Identification Requirement: Clients must present a valid government-issued photo ID at the time of testing or delivery to verify identity.
   
• Professional Conduct: Southern Touch staff and contractors maintain a zero-tolerance policy toward harassment, disrespect, or unsafe behavior during any service interaction.

Southern Touch On-Demand Services provides professional ink and roll fingerprinting using compliant, law-enforcement-approved materials and procedures.

• Fingerprinting Standards:
  All fingerprinting is performed exclusively on FD-258 fingerprint cards provided by Southern Touch On-Demand Services.
   
• Identification Requirement:
  Clients must present a valid, government-issued photo ID before fingerprinting begins.
   
• Group & Mobile Appointments:
  On-site and group fingerprinting appointments are available. Travel fees may apply depending on location and scheduling.
   
• After-Hours Services:
  After-hours fingerprinting may be provided upon request and is subject to an additional surcharge.

Southern Touch On-Demand Services provides professional and compliant notarization in accordance with state law and ethical standards.

• Signer Awareness:
  Notarization will only be performed if the signer clearly understands the document and is signing willingly.
   
• Document Integrity:
  If a document appears altered, fraudulent, or incomplete, the notarization will be refused and any payment refunded.
   
• Identification Requirement:
  Clients must present a valid, government-issued photo ID at the time of service.
   
• Recordkeeping:
  All notarizations are documented in a compliant Notary Journal to ensure accuracy and accountability.
   
• Right to Decline Service:
  Southern Touch On-Demand Services reserves the right to decline notarization for any document or circumstance that does not meet legal or ethical requirements.

Southern Touch On-Demand Services provides compliant and reliable medical courier transport designed to protect specimen integrity, confidentiality, and timeliness.

Chain of Custody:
All medical specimen transport is conducted under a secure chain-of-custody protocol to ensure accuracy and accountability.
 

• HIPAA Compliance:
  All Protected Health Information (PHI) is handled in full HIPAA compliance, maintaining strict confidentiality at every stage of delivery.
   
• Delivery Confirmation:
  Every delivery requires signature verification or secure photo documentation as proof of completion.
   
• Residential Deliveries:
  Residential deliveries are limited to secure doorstep drop-off only; no in-home deliveries are permitted.
   
• Extended Mileage:
  Additional mileage fees apply for deliveries outside the St. Cloud service area.

At Southern Touch On-Demand Services, we take great pride in serving every client with care, compassion, and professionalism. Cleanliness and respect are at the heart of everything we do.

All testing materials, tools, and surfaces are carefully disinfected before and after every appointment. Whether serving clients in-office or on-site, we maintain high standards of sanitation to ensure a safe, private, and comfortable experience.

Appointments are scheduled individually to protect each client’s privacy and peace of mind. Masks and gloves are always available upon request.

Your health, safety, and trust matter to us — because at Southern Touch, we serve with clean hands and open hearts.